Privacy Policy

Rawlinsons Publishing regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Rawlinsons Publishing users and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, please contact Kirsty Maxted on +61 8 9424 5800.

To order from us via our website, www.rawlhouse.com.au, we may require information from you so that we can provide the best service possible.

Correspondence may also be collected and stored, particularly with sales, support and accounts, including emails. Any information used by Rawlinsons Publishing is collected via correspondence from you or your company. This may be via the telephone, email, mail or directly through our website.

All details collected from Rawlinsons Publishing customers are required so we can provide you with our products and/or services and a high level of customer service.

Rawlhouse Publishing uses Shopify to process online credit card payments. Shopify collects the customers of Rawlhouse Publishings names, email addresses, shipping and billing addresses, payment details, company names, phone numbers, IP addresses, information about orders initiated and information about the devices and browsers used. For further information about the collection and subsequent use of this information, please visit www.shopify.com/legal/privacy.

All Rawlhouse Publishing email communications contain information that is strictly confidential and is intended for the recipient specified in the message only. It is forbidden to share any part of this message with any third party, without the written consent of the sender. If you are not the intended recipient, any dissemination, copying or use of the information is prohibited. Please notify Rawlhouse Publishing if you are not the intended recipient and then delete all copies.

Rawlhouse Publishing places the security of its clients at a high priority. Therefore, we have put efforts into ensuring that the email communication is error and virus-free.Unfortunately, full security of the email cannot be ensured as, despite our efforts, the data included in emails could be infected, intercepted, or corrupted. Therefore, the recipient should check the email for threats with proper software, as the sender does not accept liability for any damage inflicted by viewing the content of this email.

The views and opinions included in any email communication belong to their author and do not necessarily mirror the views and opinions of Rawlhouse Publishing. Our employees are obliged not to make any defamatory clauses, infringe, or authorise infringement of any legal right. Therefore, Rawlhouse Publishing will not take any liability for such statements included in emails. In case of any damages or other liabilities arising, employees are fully responsible for the content of their emails.

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website the information is encrypted using secure socket layer technology (SSL). We never permanently store complete credit card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, email us at orders@rawlhouse.com.

If your personally identifiable information changes, or if you no longer require our services, you may correct, update, delete or deactivate your account by emailing us at orders@rawlhouse.com.

If you purchase a product from us, we will request certain personally identifiable information from you. You will be required to provide contact information (such as name, email and postal address) and financial information (such as credit card number details).

This information is used for billing purposes and to supply your order. If we have trouble processing an order, we will use this information to contact you.

Rawlinsons Publishing uses personally identifiable information for essential communications, such as emails and postal addresses. We may also use this information for other purposes, including our promotional advertising. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at orders@rawlhouse.com.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Rawlinsons Publishing may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. Third parties are prohibited from using your personally identifiable information for any other purpose.

Rawlinsons Publishing does not share any information with third parties for any unknown or unrelated uses.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links on the Rawlinsons Publishing site to external entities are not covered within this policy. This privacy statement only covers the domain name of www.rawlhouse.com.